Survey Responses Novemeber 2017  

94% of Customers chose "Very Satisfied" when asked -

TECHNICIAN CUSTOMER SERVICE (Was the technician, Polite, communicative, Well presented, Trusted, Punctual) - Overall, how satisfied or dissatisfied are you with the Technicians Customer Service?

Further comments made about TPC 

From my original phone enquiry I felt assured that I was speaking with someone who really showed professional knowledge and listened carefully to my query. I was impressed that I could get the spot treatment to a tree trunk without the over-sell of other services not currently required or affordable. Yet I do feel confident to approach you for these in the future. Very happy with the customer service and extremely satisfied with the outcome. I will refer to my family and friends. Thank you again guys?? see you next year Really happy with your service. Everyone is easy to deal with. Thanks a lot for your help

I am most grateful for the extra service provided by the company. Very professional in achieving good outcomes and customer satisfaction.

Really happy with your service. Everyone is easy to deal with. Thanks a lot for your help

No problems to report. See you again next year.

I am most grateful for the extra service provided by the company. Very professional in achieving good outcomes and customer satisfaction.

Novemeber 2017 Survey Results on our Services provided

I want to thank you and Mark. You are completely right in saying what you do is soooo important. After having the pest and building both Mark and Garry provided an informed report on this property and I appreciate that. The house was riddled with termite damage and live termites out the back yard. This has potentially saved me $40,000 in fixing it properly. It’s taken me 10 years just to save for a deposit so it’s a huge decision and not an investment I’m willing to enter. Thank you again!!! Cheers  

Daniel

We engaged TPC to perform a termite inspection of our house, and Luke was fantastic and very thorough in the job he performed.   Once complete he laid out all the options available to us, suggested the best approach and gave us a list of things that needed to be fixed.  As we needed building and plumbing work performed, we were more than pleased to hear that TPC not only performed Termite protection, but Building, Plumbing and a range of other services as well.  The building and plumbing work was done the next day, and our termite protection was done in two weeks.  Very happy with the work, and would definitely recommend TPC to anyone needing household services.

Hi Luke Just wanted to drop you a note to say thank you for the excellent assistance your firm gave me yesterday.  I am at the moment installing a kitchen and when the plumber said I had termite activity my heart sank to the floor.  The first person I thought of was yourself and put a call through.  Dolcie was excellent and arranged for someone to get to the house that day.  Damien arrived on time and gave me good news and also very professional. Thank you again for the assistance. Kind regards  

Jane

Can I just say, that the house has had two building inspections completed on it in the last two months with only a broken tile identified. You guys identified a number of issues which the seller has kindly rectified today. I am very happy with how thorough you guys were and the detail included in the report. I’ll definitely use you guys again and will be recommending your company to my friends. Thanks again for your help.

Jarod

Thanks for your services regarding my building and pest inspection at Willow Vale your company offers excellent service and Gary and Andre are extremely professional and efficient.

Steve

So what stands out about TPC? I did not know you employed a wookie to help …. Good initiative though!TPC are punctual – or ring and keep customers informed about what is happening. Your reports are comprehensive. Your prices are fair. All pest control folk are friendly and helpful.Keep up the good work. May the pest removal force stay with you.

Bill & Hazel

We have used TPC for 3 pre-purchase building inspections & they have saved us a lot of money & heartache. Their expertise, knowledge & friendly approachable manner have made the stressful process of looking to purchase a house a more informed & easier decision. I would not hesitate to recommend their excellent service they provide.

Carlos & Natalie

I can tell you that when it comes to termites you need to trust the inspector implicitly. I have lived on the Gold Coast for over 30 years and have seen first hand the laxity that can exist even in an industry where hundreds of thousands of dollars are at stake. After my experience with the front office lady, the inspector and even the owner of the company I can highly recommend The Pest Company

Peter

Great Stuff Luke Thanks Luke Yourself and your team are very professional and real experts. You made the entire process very easy for us. Cheers 

Brendon